 |
How long can you store my primer (Primer Storage Policy)? |
 |
According to our Primer Storage Policy (Effective as of February 1st, 2013), your primer will be stored for one month in our storage and will be discarded after a month without a notice.
If it is a synthesized primer, it will be stored for a period of 3 months and then discarded thereafter. (Effective as of August 1st, 2016)
If you would like to extend the primer storage period, please contact us with a specified primer information. |
|
|
I would like to pay for my order(s). What are my payment options? |
|
We currently accept all major credit cards, Purchase Orders, checks and ACH payments. Please refer to our Payment page for further details. |
|
|
Do I need to use on-line system all the time? |
|
On-line system is made for the ease and accuracy when placing your order, so we recommend you to use our LIMS system.
If you cannot access our LIMS system, please contact us for a hard-copy of our order sheet in Microsoft Excel format. |
|
|
What kind of computer system is required for online system? |
|
The system is designed to be compatible with all systems including PC, Mac OS, and other conventional operating systems. |
|
|
What are your preferred methods of purification? |
|
Conventional column-type purification or the ExoSAP-ITzreg Purification Kit from Affymetrix/USB is preferred. |
|
|
Are failed reactions re-sequenced automatically? |
|
No. Please provide a list of samples to be re-sequenced and we will perform sequencing once they are verified as failed reactions. |
|
|
How long does it take to get my results back? |
|
Results will be provided within 24 hours from the date of your sample arrival. |
|
|
I cannot open AB1 files. |
|
You are able to view your chromatogram from our online site. Please refer to "Result Download Guide" under the support section.
AB1 files can be opened by conventional softwares such as BioEdit, Chromas, Finch TV, and Vector NTI. If you do not have access to these softwares, we also provide results in Acrobat PDF and TXT file format. |
|
|
How long are results available to view on your website? |
|
Beginning from data generated in February 2016, the results can be accessed via our online system for five (5) years. Afterwards, the data will be stored into our secure back-up server for ten (10) additional years. This applies to our capillary electrophoresis sequencing services only. |
|
|
Why have I not received an arrival notice for my samples yet? |
|
Arrival notices are sent once all your samples are properly accounted for. However, if you have not received any arrival notices or sample discrepancy notices from us, even though expected arrival dates already passed, please contact us immediately. (Have a tracking number ready, if package was sent by way of FedEX, UPS, USPS, OR DHL) |
|
|
If a pickup service is available, when will your courier come to collect my samples? |
|
We currently provide the sample pickup service in selected regions. Please contact us to verify if a pickup service is available in your location. |
|
|
Do you provide discounts for large volume of samples? |
|
Yes. Please contact us regarding any large volume discounts for your sequencing projects. |
|
|
Do I need to put dry ice or any chilling material in the parcel? |
|
We recommend dry-iced packaging for cDNA libraries or ligation mixtures or glycerol stock in 96-well plate. If you have any question, contact us prior to sending your samples. |
|
|
What is the average read length? |
|
The average read length is 1200bp per reaction and >850bp Phred 20 or higher quality.
|
|
|
What kind of machines are you using? |
|
We use ABI3730XL. |
|
|
Where can I find the sequences of the universal sequence primers that you use? |
|
|
|
How much is it to run the samples with unsatisfactory results again? |
|
We provide one free trial for the unsatisfactory results that are confirmed by our lab technicians. (EZ-Seq and Plate orders do not apply.) |
|
|
It seems that only a partial number of samples were processed. What happen to the rest of the samples? |
|
When we are experiencing higher than usual volume, your sample batch can be distributed to two separate 384-well plates and processed separately. If you do not receive your complete results within a day, please contact us immediately. |
|
|
I cannot unzip the result file. |
|
If you are using MAC, not PC, we can provide *.sit compressed file as well. Please request this to us. |
|
|
I haven't received my results yet. |
|
We generally send the results within 24 hours from the date of samples' arrival, and if you have not received the results by then, please contact us immediately. |
|
|
How can I order? |
|
You can use the on-line ordering system in our website. If this is not available to you, please use our order form in excel format for your order. |
|
|
How long are my samples kept in the freezer at Psomagen? |
|
Our sample/primer storage period is one month. If you have any special request, please contact us. |
|
|
Should I send the primers along with the tempate DNA? |
|
We recommend the primers to be sent in separate tubes with the template DNA, so that we can adjust the amount of the primer. |
|
|
How much concentration of primer and plasmid is required for one reaction? |
|
10ul of 100ng/ul(plasmids) or 50ng/ul(PCR products) is enough to run a couple of reactions. |
|
|
Fedex is not available in my location. How can I send the samples? |
|
|
|
Where should we ship the samples? |
|
Please address the attention to CES Sequencing Lab. Here is the address:
Maryland: 1330 Piccard Dr. Suite 103. Rockville, MD 20850
|
|
|
Can we get back the samples that we sent? |
|
We apologize for any inconveniences. Generally, we do not send the samples back to the customer. However, in a special circumstance, we should be able to send the samples back to you. The shipping charges have to be paid by the recipient party. |
|
